Technology professional with studies in Information Systems, Systems Analysis and Design, Business Administration and basic development concepts. Strengths include problem solving and analysis, effective communication, and diagnostics.

Ohio University - Athens, OH
  • Duration: September 2006 - June 2011
  • Major: Information and Telecommunication Systems
    • Concentration: Management Information Systems
    • Minor: Business Administration
Hocking College - Nelsonville, OH
  • Duration: September 2004 - June 2006
  • Major: Associates in Technology; Computer Electronics
    • Dean's List: 6 quarters
Meigs High School - Pomeroy, OH
  • Duration: August 2002 - May 2004
  • Vocational Certificate: Information Technology
    • Awarded - 2004 Outstanding TechPrep Senior

CompTIA A+

  • Date Acquired: January 26, 2005
  • CompTIA Career ID: COMP001003685292

The CompTIA A+ certification is the starting point for a career in IT. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures.

Epiphany Management Group - Team Lead
  • Duration: July 2015 - Present
  • Job Details:
    • Manage multi-campus network environment running various types of servers: Active Directory, IIS, WDS, File Sharing, etc.
    • Troubleshoot and repair computers, projectors, printers, and several other devices in labs and classrooms; workorders received using AutoTask ticketing system.
    • Install and configure new systems onto Windows domain and ready for use by end users.
    • Reload operating system and software by using operating system and software discs or via deploying an image using WDS, Acronis, etc.
    • Gather quotes and maintain relationships with multiple vendors.
    • Make recommendations for end-user equipment and network systems configurations.
  • Achievements:
    • Developed new DHCP addressing scopes and VLAN scheme allowing greater scalability.
    • Taking leadership role on multiple summer projects including implementing VOIP system, network restructure, and implementing a new wireless system.
    • Provided infrastructure support during presidential campaign event.
NCR - Customer Engineer II
  • Duration: June 2012 - January 2015
  • Job Details:
    • Preventative Maintenance and Repair on NCR manufactured ATMs, Retail POS and Self-Checkout terminals and other various equipment.
    • Repair IBM POS terminals, POS printers and Server hardware.
    • Hardware and configuration troubleshooting on CISCO switches / routers.
    • Repair Lexmark laser printers.
    • Maintain or exceed SLAs expectations.
    • Maintain an effective workload and time management while working in a high-stress environment.
Freelance Consultant
  • Duration: January 2010 - June 2012
  • Job Details:
    • Provide technical support for local businesses and government offices.
    • Repair and upgrade desktop and laptop computers on both simple Internet-connected and domain networks.
    • Provide technical project solutions for hardware systems and software to coincide with business needs.
    • Represent clients when speaking to account representatives from companies such as Dell in regards to obtaining technical information and/or price quotes on product solutions.
Staples - Lead Resident Technician
  • Duration: December 2006 – August 2011
  • Job Details:
    • Perform general retail sales tasks including restocking, maintaining sales goals, inventory, etc.
    • Troubleshoot, repair, and upgrade customer computers to a satisfactory level in a timely manner.
    • Provide ‘Entire Solution’ to given problems/situations as well as cross and upselling.
    • Develop, maintain, and audit filing system for EasyTech workorders.
    • Maintain and drive additional EasyTech service/repair sales.
    • Manage workload on a day-to-day basis for technician staff.
    • Quality check repairs, upgrades, and installations of other technicians and associates.